Terms of Service for SMS Communications
Effective Date: May 13, 2025
These Terms of Service ("Terms") govern your use of SMS messaging services provided by e-Mesg ("Company", "we", "us", or "our"). By opting into our SMS program, you agree to these Terms and our Privacy Policy.
1. Types of Messages You May Receive
By subscribing to our SMS program, you may receive messages that include:
- Account notifications and updates
- Transaction confirmations or alerts
- Promotional offers, discounts, or marketing content
- Customer service messages
- Appointment or event reminders
Message content will vary depending on your relationship with e-Mesg and your expressed preferences.
2. Message Frequency
Message frequency depends on the specific group(s) you join. Each group sets its own messaging schedule based on its purpose and needs. When joining a group, you will be informed of that group's expected message frequency. You may be subscribed to multiple groups, and each group's messages count toward your total received messages. To learn a specific group's message frequency, contact your group administrator.
Example message frequencies by group type:
- Emergency Alerts: As needed for urgent situations
- Event Updates: 1-2 messages per event
- Daily Updates: Up to 1 message per day
- Weekly Newsletters: 1 message per week
3. Message and Data Rates
Message and data rates may apply. Standard carrier message and data rates may be charged by your wireless carrier. Charges for messages will appear on your mobile phone bill or be deducted from your prepaid balance. Contact your wireless provider for details about your specific rates.
4. Customer Support
For help, reply HELP to any message. You may also contact our customer support team at [email protected] for assistance.
5. Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message. After doing so, you will receive a final message confirming your opt-out. No further messages will be sent unless you re-subscribe by opting in again.
6. Privacy Policy
We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your information: Privacy Policy
7. Additional Terms
- Eligibility: You must be at least 18 years old or have permission from a parent or guardian to use our SMS service.
- Carriers: Participating carriers are not liable for delayed or undelivered messages.
- Changes to Terms: We reserve the right to modify these Terms at any time. Continued use of the SMS service after changes indicates your acceptance.
Contact Us
If you need help or have any questions regarding these Terms or our messaging program, please contact [email protected].